Knowledgebase

1
General Queries How do I get my site to load? All I get is a list of folders. ,

How do I get my site to load? All I get is a list of folders.
Name your main page index.html or index.htm all lower case. Make sure it's in your public_html or www dir. Index.html will not work index.html will it must be all lower case.
If you have a page called index.html or index.htm in your public_html or www dir that page will load automatically and you will not see the folder list.

How do I prevent my page from being cached? ,

How do I prevent my page from being cached?
It is not possible to prevent your site from being cached completely. There are ways to write into the site that the page needs to be re-checked or refreshed every time the page is requested, overriding the regular refresh algorithm. In the real world though, there are very good reasons why you would want your page to be cached. Remember to most customers, speed is everything and web surfers won't wait for slow sites to load, they just go somewhere else. This behaviour is possibly magnified when the person is on the end of a high-speed connection. The only way to accommodate the demand is caching to improve the user experience.

I just updated my website but i still see the old one? ,

I just updated my website but i still see the old one?
There is no reason why a page should not update immediately if you force your browser to refresh from the site control-refresh in IE and shift-refresh in Netscape). Remember the transparent proxy is not the only place where caching is done. Copies are saved in your own computer's cache for quick reference, and there may be any number of cache operations at any point in the path from the customer to that site's server.
If you updated your site, but still cant see it updated, then its most probably due to your ISP cacheing your site in its Cache Server.
Usually ISP's refresh their cache every 24-48 hours so your site would usually show up the new pages once the proxy servers cache is refresed.

Where and how to upload your files? ,

Where and how to upload your files?
ALL files must be uploaded to your "public_html" or "www" directory. Files are uploaded to your account via WS_FTP, CuteFTP, or Fetch or any other FTP program that you may prefer. Please refer to FTP software for instructions for setting up your FTP client. For more in depth information pertaining to your FTP Client, refer to its documentation.
There are also numerous tutorials for using FTP out on the web, simply do a search for FTP tutorials.

Should I Keep a Local Copy of My website, Just in Case?

Should I Keep a Local Copy of My website, Just in Case?
Even though iNFINITY Host has many safeguards against loss of data, there is always a small chance for data loss on any account. Therefore, we recommend that our customers take every effort to keep an up to date copy of their web site locally, just in case.

2
Domain Names Domain Names - FAQ ,

Domain Names - FAQ
Q) What is domain name?
A)A domain name, signifies your own address on the Internet. As no two parties may ever hold the same domain name at the same time, it is a truly unique identifier of you or your company. It is how your customers will remember you and find you among the millions of other Web sites on the Internet.

Q) What's the difference between domain registration and web hosting?
A) Domain registration gives you a name to identify your website, but you still need a place on the Internet to store your actual website. This service of making your website available on the Internet is called web hosting. As a simple analogy, a domain name is like the address of your house, and web hosting is the actual house itself.

Q) Can I just register the name now and not have it hosted?
A)Yes, you can register the domain name only. Many people buy domain names so they can secure a name they want before someone else does.

Q) How long is my registration good for?
A)You can choose to register your domain for any period between one and ten years.

Q) Are domains case sensitive? Is thisdomain.com the same as THISDOMAIN.COM?
A)No. Domains are not case sensitive and by registering thisdomain.com the domain will also work the same if you use THISDOMAIN.COM or even tHisDoMaiN.com

Q) Can I register a domain with you, but host it with another company?
A)Yes. You can have any company you want host your web site. Just have them tell you the names of their DNS servers and update your registration to use these DNS servers.

Q) What happens when my registration expires?
A)About one month before your domain expires, we will send a notification email to the admin contact that you have listed. At that time, you can either renew or let it expire. Once your registration is expired, the name will become available to the public again.
Please note that due to the grace period or redemption period policy of the appropriate registrar, it might take over two months after expiration for the domain to get deleted and become available for re-registration.

Q) How do I change the DNS servers or other registration information for my domain?
A)We provide a web interface to update all of the information related to your domain. You can change the DNS servers and the Organization, Billing, Admin, and Technical contacts at any time, and without paying any fees. Please submit a support request to generate the Domain Control Panel to manage your domain

Domain Transfer - FAQ ,

Domain Transfer - FAQ
Q)Can I transfer my domain to iNFINITY Host?
A)Yes. You can transfer .com, .net, .org, .info, .biz, co.uk etc domains.

Q) Is there any interruption of service to my site during the transfer?
A) Generally no because Name Server information (DNS) is transferred between registrars.

Q) Will the domains expiration date be extended as well in the domain transfer fee?
A)One year will be added to the domains expiration date. There is no additional fee for it, the price of the additional year is included in the transfer price.

Q) What should I do before I begin transferring my domain name to iNFINITY Host?
A)To ensure a smooth transfer, please complete the following steps:

1)You have to provide us your domain's Authorization code. Please contact your current Registrar to obtain your Authorization code
2)Make sure the WHOIS information is up-to-date because the Admin contact email will have to confirm the request. If it is not correct then you will need to contact your registrar and update the information.
3) Make sure "registrar lock" is disabled or turned off at your current registrar.
4) Make sure that your domain name is not in "unpaid status" with your current registrar.
5) Make sure that your domain should have 60 days in expiry.

Important: The following are the reasons why your domain transfer may fail.

a) Invalid administrative contact email If you do not have control over the current administrative contact email on the domain as per the global WHOIS database, you will not be able to approve the transfer request. Contact your current registrar and change your domain contact information, make sure that you have control over the administrative contact email. Once the change is effective, contact one of our Customer Service Representatives immediately to have the approval email resend to your new administrative contact email.
b) Incorrect Authorization Code Without the correct Authorization Code, we won't be able to transfer your domain name as it is required by the domain registry. You should contact your current Registrar to obtain your correct Authorization code.
c) Locked domain name If your current domain name status is "REGISTRAR-LOCK" or "clientTransferProhibited", it means your domain is prohibited for transfer by your current registrar. You should contact your current registrar and remove the lock as soon as possible. Once your lock is removed, we ask that you contact one of our Customer Service Representatives immediately to help you resubmit the transfer request.
d) Expired domain name If you domain name has already expired with your current registrar, a transfer is not allowed at all. You should contact your current registrar and renew your domain for a 1 year period. Once your domain is renewed, we ask that you contact one of our Customer Service Representatives immediately to help you start the transfer procedure. You will not lose the one year extensions with your current registrar since iNFINITY Host will extend this period.

Q) Once I pay my transfer invoice is there anything I need to do?
A)Yes, transfers must be confirmed by the admin contact email address. So, look for the confirmation email or notify the admin contact to expect one and how to handle it. Also, a few registrars require their clients to acknowledge a transfer of registrars prior to releasing the name. If the registrant does not provide confirmation to these registrars, the losing registrar will consistently deny the transfer request.

Q) If I transfer my domain to Nexus Technologies will I lose any of the time I already paid my other registrar for?
A) In most cases, you will not lose any of the time you have already paid for. However, you should check with your current registrar to be sure. One known exception is when some registrars will not credit you with the time for which you paid if you move your domain name away from them within 45 days of the domain's renewal with them.

Q) How long does the transfer process take?
A) The entire process takes about 5 to 10 days (depends upon the existing registrar).

Q) What happens if my transfer fails?
A) Just contact us and we will look into the reason let you know, and then resubmit the request and try again.

Q) Anything special I must do to transfer my .co.uk domain?
A) Yes. In order to transfer a domain with the .co.uk extension, you must also request your current registrar to retag the name to "OnlineNic". The process will not complete without this step.

Am I the owner of the new domain name you register when I sign up... ,

Am I the owner of the new domain name you register when I sign up.
Yes! The domain name is registered under your name for 1 year. Only Name Server settings and the Technical Contact information is placed in our name. The Name Server change is required to use our services, while the Technical Contact is required so we can ensure your domain functions properly at all times.

You are still the owner of your domain.

What is a Domain AuthCode? ,

What is a Domain AuthCode?
For .com, .net, .org, .info, .biz
The Domain AuthCode is also known as the Domain Authorization Code. It is a 6 to 16 character code assigned to your domain name. This code is assigned by your registrar and is simply a password for your domain name. The password is used as a security and authorization measure in events such as a domain transfer.
When you initiate a transfer registrar request, the registry will send you a transfer authorization request. You need to reply to the authorization request with your Domain AuthCode. Only transfer authorizations received with the correct Domain AuthCode will be approved.

For .PK Domains
Each .PK domain is guarded by a security "Authorization Code" that is used for modification of domain record. This code is initially sent to the person who registers a new domain. If you have misplaced the code, you can use the form below to request that a copy be sent to the Domain Owner and the Technical Contact for the domain. The code will be sent by email to their email addresses (as in the PKNIC records). The code is NEVER displayed on the web site.

Redemption Period & Pending Period - FAQ ,

Redemption Period & Pending Period - FAQ
"Redemption Period" is a 30-day timeframe after a registrar has deleted an expired domain such as .com, .net and .biz domains. "Pending Delete" as it applies to .com and .net domains refers to the 5-day timeframe after Redemption during which time VeriSign holds the domain and it cannot be recovered.
"Pending Delete" as it applies to .org domains is the 30-day timeframe after the registrar (PIR) has deleted an expired .org domain.
To check a status of a domain go to the registry website: www.verisign-grs.com (VeriSign Global Registry) for .com and .net
www.pir.org (Public Interest Registry) for .org domains
www.neulevel.biz for the .biz domains
Enter the domain in the WHOIS box...it will tell you the status of the domain (i.e., Redemption Period). This will list the expiration date as well. The "updated date" is usually when the the 30 redemption or pending delete period began.
In General for domains registered through iNFINITY Host
-After a domain expires, most registrars have a grace period of 1 - 45 days, during which time you can have iNFINITY Host reactivate your domain.
-After the grace period, the domain is deleted from the registrar database and will not appear in your account. It is not available to register just yet.
-Once deleted, the domain is held for 30 days by the Registry. Once the domain is dropped it becomes available for anyone to purchase just like a new name.

Grace Period Procedures

-When a domain is registered through Nexus and expires, it will remain available for reactivation at your regular domain rate.
-Currently, the grace period is 40-42 days after expiration. However, there is no guaranteed grace period, and once expired, the domain can be deleted from the database at any time.
-Once deleted, the domain will no longer be available for renewal via iNFINITY Host.
-You might consider adding multiple years to your domain to avoid unintentional expiration.

Redemption Period Process

-Once deleted from our database, it falls into the 30-day holding status called Redemption Period at VeriSign and NeuLevel, and Pending Delete at PIR.org.
-Should you want to retrieve the domain during Redemption, there is a $250 fee to you plus the cost of the renewal for all TLDs.
-Only the previous registrant has the right to request the domain back. All others must wait until the registry drops the domain.

Understanding the domain lifecycle

Understanding the domain lifecycle
When you do a Domain Whois lookup, you will see:

Status: ACTIVE is a 30-day timeframe after a registrar has deleted an expired domain such as .com, .net and .biz domains.

Status: REGISTRAR-HOLD The expiration date will be pushed forward a year by the registrar and is not an accurate indicator that the domain has expired. After expiration, the domain will lapse into a Grace period of about 40 days. As during expiration, the user can renew the domain for the same cost as a regular domain renewal, although it can take 48-72 hours for the domain to become active again.

Status: PENDING-DELETE The final step is deletion, which occurs 5 days after the Redemption Period ends. The domain will be removed from the registry entirely and then become publicly available for registration.

Status: REGISTRAR-LOCK (or Status: TransferProhibited) This usually means that the domain is locked at the DNS nameservers. A lock prevents a domain from being transferred. The owner or the registrar will have to unlock the domain, which then the status will be restored to ACTIVE.

3
E-Mail System

Checking Email Headers

Microsoft Outlook Express and Outlook 2000
1.) Right-click on email message
2.) Choose Options

Microsoft Outlook 2002 (XP) and 2003
1.) Right-click on email message
2.) Choose Options

Mozilla Thunderbird
1.) Click on email message
2.) Click the View menu
3.) Click Headers
4.) Click All

Apple Mail
1.) Click on email message
2.) Click the View menu
3.) Click Message
4.) Click Long Headers

Microsoft Entourage
1.) Click on email message
2.) Click the View menu
3.) Click Source

Qualcomm Eudora
1.) Double-click on email message

How do I determine if my ISP is blocking SMTP access?

To determine if your ISP is blocking SMTP port:
Open a command prompt by going to "Start" -> "Run" and typing "cmd" or "command" (depending on your version of windows).
At the command prompt, type:
ping mail.yourdomain.com
If that works, then type this:
telnet mail.yourdomain.com 25
If you receive, "connection timed out", then your ISP IS blocking port 25 the SMTP port.
If you receive "220-eris.cloudmaxservers.com ESMTP Exim 4.24 #1", then your OKAY.
If you received "connection timed out" then contact your ISP for more details about your block and how you can send e-mail using their mail servers.

How does email work? What is POP3/SMTP?

The ability to provide email services to clients includes two critical functions: SMTP and POP3. Together, they provide the means for sending outgoing mail and receiving incoming mail. SMTP service allows clients to send outgoing email to any valid email address. The SMTP server performs two basic but important functions. First, it verifies that anyone attempting to send outgoing email through the SMTP server has the right to do so. Second, it sends the outgoing mail. If the mail is undeliverable, it routes the message back to the sender.
The SMTP server functions in much the same way as your local Post Office. The sender must have permission to send the outgoing email message. The Post Office requires postage to send a message to the recipient. Nexus requires that you have checked your POP3 account for incoming messages within the last 30 minutes before being allowed to send. Think of checking before sending as buying a stamp at the post office. Once this requirement is met, the mail is sent to the recipient.
Problems can occur in the delivery of email and postal mail. Mail sent to non-existent addresses will be returned ‘address unknown’ or ‘user unknown’. Just as the Postal Service will return your mail with a message "stamped" on it as to why it was not deliverable; our SMTP server will return undeliverable mail with an indication as to why it was not deliverable. When email "bounces", or is returned to you, it is done so because it was undeliverable for one reason or another.
Finally, you need to configure your email client so that it knows what SMTP server to use for sending messages. In order to send mail through your server, set your outgoing mailserver to mail.example.com (where example.com is your actual domain name).

Outgoing Mail Server (SMTP) settings

Your outgoing or SMTP mail server setting is : mail.yourdomain.com (where yourdomain.com is your actual domain name)
NOTE : Remember to enable "Outgoing Mail Server Authentication" in your e-mail program. With out enabling this setting you will not be able to send e-mail from our servers

1. Outlook 2002 & above

a. Go to Tools
b. E-Mail Accounts.
Select "View or change existing e-mail accounts" and press "Next." Select your Intermedia POP/SMTP account and press "Change." Press "More Settings." Go to the "Outgoing Server" tab, and check "My outgoing server (SMTP) requires authentication." Select "Use same settings as my incoming mail server" and press "OK." Press "Next," then press "Finish" to confirm your changes and return to Outlook. Finally, restart your computer.

2. Outlook 2000

a. Go to Tools
b. Services
c. Accounts (if Services is not listed).
Select your Internet E-Mail Account and press "Properties." Go to the "Servers" tab, and check "My server requires authentication" under Outgoing Mail Server. Press "Settings," select "Use same settings as my incoming mail server," then press "OK" three times to save the changes & return to Outlook. Finally, restart your computer.

3. Outlook Express

a. Go to Tools
b. Accounts
Select the "Mail" tab. Select your Intermedia account and press "Properties." Go to the "Servers" tab, and check "My server requires authentication" under Outgoing Mail Server. Press "Settings," select "Use same settings as my incoming mail server," then press "OK" twice times to save the changes, then press "Close" to return to Outlook Express. Finally, restart your computer.

4. Windows Mail (Vista Mail)

a. Go to Tools
b. Accounts
Under Mail, click your e-mail account, and then click Properties. Click the Servers tab, under Outgoing Mail Server, select the My server requires authentication check box.
After these settings the outgoing mail problem shall get resolved quickly.

If you have domain name pointers, you must use your primary domain name, not any domain pointers. Using a domain name pointer as your SMTP server will not work and you will encounter problems sending email from your account.

How to Configure Outlook 2010

Open Outlook 2010. If the Microsoft Outlook 2010 Startup wizard displays automatically, on the first page of the wizard, click Next. Then, on the E-mail Accounts page of the wizard, click Next again to set up an e-mail account.

If the Microsoft Outlook 2010 Startup wizard doesn't appear, on the Outlook 2010 toolbar, click the File tab. Then, just above the Account Settings button, click Add Account.

1. Click Manually configure server settings or additional server types, and then click Next
2. In the Choose Service page of the wizard, select Internet E-mail, and then click Next
3. Provide the following information on the Internet E-mail Settings page.

Under User Information:
1. In the Your Name box, enter the name you want users to see when you send e-mail from this account.
2. In the E-mail Address box, enter your e-mail address.

Under Server Information:
1. Under Account Type, select POP3.
2. In the Incoming mail server box, enter the POP server name. (mail.yourdomain.com)
3. In the Outgoing mail server (SMTP) box, enter the SMTP server name. (mail.yourdomain.com)

Under Logon Information:
1. In the User Name box, enter your e-mail address.
2. In the Password box, enter your password. If you want Outlook to remember your password, make sure the check box next to Remember password is selected.
3. At the lower-right side of the page, click More Settings, and then fill in the Internet E-Mail Settings dialog box as follows:

On the Outgoing Server tab, select My outgoing server (SMTP) requires authentication.

On the Advanced tab:

1. Under Incoming server (POP3), next to Use the following type of encrypted connection, select NONE in the drop-down box.
2. Under Outgoing server (SMTP), next to Use the following type of encrypted connection, select NONE, and then click OK.
3. If you want to keep a copy of your messages on the server, under Delivery, click Leave a copy of messages on the server.
4. On the Add New Account page, click Next. After Outlook 2010 tests your account, click Close to close the Test Account Settings dialog box.
5. On the Congratulations page, click Finish.
6. On the Account Settings page, click Close.

Setting Up Your POP or IMAP Email Address in Microsoft Outlook

This tutorial shows you how to set up Microsoft Outlook 2003® to work with your e-mail account. This tutorial focuses on setting up Microsoft Outlook 2003, but these settings are similar in other versions of Microsoft Outlook. You can set up previous versions of Microsoft Outlook by using the settings in this tutorial.

To Set Up Your E-mail Account in Microsoft Outlook

In Microsoft Outlook, from the E-mail Accounts menu, select Tools.
On the E-mail Accounts wizard window, select Add a new e-mail account, and then click Next.
For your server type, select POP3 or IMAP, and then click Next.
On the Internet E-mail Settings (POP3/IMAP) window, enter your information as follows:

Your Name: Your first and last name.
E-mail Address: Your email address.
User Name: Your email address, again.
Password: Your email account password.
Incoming mail server (POP3): POP, Pop.secureserver.net or IMAP, imap.secureserver.net.
Outgoing mail server (SMTP): Smtpout.secureserver.net

Click More Settings.

NOTE: "smtpout.secureserver.net" is an SMTP relay server. In order to use this server to send e-mails, you must first activate SMTP relay on your e-mail account. Log on to your Manage Email Accounts page to set up SMTP relay. If you do not have SMTP relay set up and your Internet Service Provider (ISP) allows it, you can use the outgoing mail server for your Internet Service Provider. Contact your Internet Service Provider to get this setting.

On the Internet E-mail Settings window, go to the Outgoing Server tab.
Select My outgoing server (SMTP) requires authentication.
If you did not change the SMTP relay section, select Use same settings as my incoming mail server. If you changed the user name and password in the SMTP relay section of your Manage Email Accounts page, select Log on using and enter the user name and password. The following example assumes you did not change your SMTP relay section in your Manage Email Accounts page.
Go to the Advanced tab, and then change the Outgoing server (SMTP) port to 25 or 26.
Click OK.
Click Next.
Click Finish.

4
Web Hosting

How to install WordPress using Softaculous

Using Softaculous automatic app installer you can install WordPress in a few clicks.
Below are step-by-step guidelines covering the process:

Log in to your cPanel
Navigate to the section Software/Services > Softaculous

On the homepage click on WordPress icon

Switch to the tab Install to proceed

On the next page you will need to fill out the details of your WordPress installation.

Choose the domain you wish to install WordPress for.

In In Directory field you can specify the root folder for WordPress installation.

NOTE: make sure to leave this field *empty* if you are installing WordPress for yourdomain.com
(by default it has wp - which installs your WordPress to the subfolder).

Database Name can be left default.

Table Prefix can also be left default wp_, however, due to security reasons it is better to change it, e.g. to ncwpsite_ .

Site Settings section should be filled out accordingly to your needs, though you can change it anytime later if required.

Make sure you setup secure and hard-to guess details in Admin Account section.

When ready, scroll down and hit Install.

In a few moments you will see the message that the WordPress has been successfully installed

You can now go ahead and login your WordPress Dashboard to start working on your website.

5
Reseller Hosting

5
File Transfer Protocol (FTP)

FTP - Uploading the website

There are many ways that you can transfer files and folder to and from your hosting account. We highly recommend using an FTP (File Transfer Protocol) program to quickly upload and download files.

General FTP information

General FTP information
The best way to upload your web site is via FTP. This can be done in a number of different ways using many different FTP clients. Every client needs 4 things:
1. Domain name or IP Address, which will be used in the "FTP address" field.
2. Username, will be the same as cPanel or the FTP account created.
3.Password, will be the password you set up to go with the cPanel or FTP username.
4.Port, is usually port 21.

The files for your site main site will need to be uploaded to the public_html folder.

Uploading files with Filezilla

Among the various free FTP programs available to download on the internet for Mac OS X, Windows, or Linux, Bluehost recommends Filezilla. It can be downloaded free of charge from http://www.filezilla-project.org.

Click the Site Manager icon.

On the Site Manager window, click the New Site button.

For the server host, if your nameservers are pointed to ns1.BlueHost.com and ns2.BlueHost.com, you may simply put your domain name. If your name servers are not pointed to us, then please use the IP address from the introductory E-mail message.

For the protocol, make sure that FTP is selected.

The username can be found by visiting the FTP Accounts section of the cPanel. Please note that the username may contain [email protected]" where domain.com is the domain name.

Enter an FTP password. If you are using the default FTP username, the password is the main cPanel password.

Click the Connect button.

FTP Setup Dreamweaver CS5

Connecting and uploading via FTP with Dreamweaver CS5
Configuring FTP for Dreamweaver (Version CS5)
1. Open Dreamweaver CS5. Click on Site and choose New Site.
2. For site name, enter a phrase that describes your site.
3. Click Servers from the left hand side.
4. Click the + button to add a server.
5. Enter a server name.
6. Connect using FTP Then enter your FTP Host which is your domain name (example: mysite.com) or the IP address of your server.
7. Host or Root Directory should be public_html if this is your main site with us.
8.Enter your login name and password. The login name will be the character username you received in your sign up confirmation email, if you do not know it please log into the cPanel from www.domainname.com and go into FTP accounts, it is the 8 character one, the password is the same password you set up when you created your account.
9. Click more options.
10. Click use passive FTP.
11. Save this information and try to connect.

The message Dreamweaver connected to your Web server successfully indicates that you successfully connected to the FTP server.
To continue troubleshooting, proceed to the section, Verify login credentials. If you were unable to log in to your FTP server please check your firewall and make the needed changes in order to allow ftp traffic. (Port 21)

FTP Accounts for Addon Domains

To upload files, via FTP, to your addon domain you may either log in as an FTP user you created specifically for the addon domain, or logon as the main account username and simply upload everything into the addon domain's folder.

To login with an FTP account you create, first create the FTP account in the webhosting control panel i.e "cPanel".
To log in as the addon domain it will be:
- Username: username@addon_domain.com
- Password: FTP account password
- Host: addondomain.com
- Folder or Directory: /

Note:

[email protected]

- The main FTP account can be used to access all the domains, files and folders on your account. Simply log into your FTP client and navigate to /public_html/addon_domains_folder/ and upload your files there.

addon_domains_folder/

7
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Knowledgebase

How do I get my site to load? All I get is a list of folders.

How do I prevent my page from being cached?

I just updated my website but i still see the old one?

Where and how to upload your files?

Should I Keep a Local Copy of My website, Just in Case?

Domain Names - FAQ

Domain Transfer - FAQ

Am I the owner of the new domain name you register when I sign up.

What is a Domain AuthCode?

Redemption Period & Pending Period - FAQ

Understanding the domain lifecycle